If you are not happy with one of our items at Katies Flowers, we’ll either replace the item (depending upon whether the item is seasonal), issue you credit, or refund your money for the full amount of your purchase price (less shipping and handling or delivery fee).   All of the mature plants on our website are guaranteed for six months from date of purchase.   All gift certificates are valid for one-year from date of purchase.

Customer service phone line:   214-629-1458

Katie’s Flowers & Gifts
2201 Long Prairie, #107-343
Flower Mound, TX   75022

For each visitor to our website, our web server automatically recognizes the consumer's domain name and email address (where possible).

We collect the domain name and email address (where possible) of visitors to our website, the email addresses of those who communicate with us via email, aggregate information on what pages consumers access or visit, user-specific information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations.

The information we collect is used to improve the content of our website, used to customize the content and/or layout of our page for each individual visitor, used to notify consumers about updates to our website, used by us to contact consumers for marketing purposes.

With respect to cookies:   We use cookies to store our visitors’ preferences, record session information, such as items that consumers add to their shopping cart, record user-specific information on what pages users access or visit, alert visitors to new areas that we think might be of interest to them when they return to our site, record past activity at a site in order to provide better service when visitors return to our site, customize website content based on visitors' browser type or other information that the visitor provides us with.

The personal information that you have provided us with along with the information about your order may be shared with third parties.   This information may be combined with other personally identifiable information (such as demographic information and past purchase information) available from our records and other sources.   This information will be used to make our future marketing efforts more efficient.   It may also be used by our marketing partners to bring you offers of interest.

If you do not want to receive email from us in the future, please let us know by sending an email to us at the above address, by calling us at the above telephone number, or by writing to us at the above address.

In addition, you may receive mailings from other reputable companies.   You can, however, have your name put on our do-not-share list by sending an email to us at the above address, by calling us at the above telephone number, or by writing to us at the above address.   If you prefer we do not share your name and address with marketing partners, please email us at customerservice@katiesflowers.com.

If you agreed to receive email from our marketing partners, we will share with them your email address and the information described above, so they can send you offers for products and services that may be of interest to you.   We will only share your email address if you have opted in by checking the box on the registration page.   Additionally, each email our partners send you will include a description of the simple opt out process to enable you to stop receiving future email.

Persons who supply us with their telephone numbers will only receive telephone contact from us with information regarding orders they have placed.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice.   If our information practices change at some time in the future we will use for these new purposes only data collected from the time of the policy change forward.

Upon request, we provide site visitors with access to their unique identifier information (such as your customer number or password) that we maintain about them, and transaction information (such as dates on which customers made purchases, amounts and types of purchases) that we maintain about them.

Consumers can access this information by sending us email at the above address, calling us at the above telephone number, or writing to us at the above address.

With respect to security:   When we transfer and receive certain types of sensitive information such as credit card information, we redirect visitors to a secure server for their security protection.   We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.